Service Catalog

Categories (10)

Accounts and Access

Set up a JIBC account and/or email, an account for a system (Colleague), manage access to shared network drives, etc.
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Audio/Visual and Classroom Support

Support for classroom and meeting room audio/visual technology.
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Enterprise Applications

Blackboard, Colleague, Unit4, website changes, etc.
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Communications and Collaboration

Email, telephone, mobile devices, conferencing, calendars, voicemail.
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Computer, Software, and Printing Support

PC, laptop, hardware and accessories, desktop software (Office, Acrobat), printing support.
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Help and Support

Not sure where to go? Have a how to question you can't find in the Knowledge Base? Report an incident or create a Service Desk request here.
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Network Connectivity

Wifi, LAN, WAN, new data port request.
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Security and Safe Computing

Report Security issue, threat management, security policies, cybersecurity awareness and education.
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Academic

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Certificates and Licensing

SSL certificates and software license keys
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Services (1)

Technology Project Request

Request assistance with a new technology project or service not in the catalogue.