Popular Services

Request assistance for issues you don't see in the catalogue or knowledge base. How to assistance with common software. Request services you don't see a category for in the catalogue.

Issues or requests related to the Sales Order form in Unit4. Form to be used by program area staff only. You will receive a response to your request within 2 to 3 business days.

Submit a request for new hardware and/or software.

Request Unit4 permission changes, etc.

Request that a person be added to a course in Blackboard.

Issues or requests related to the Sales Order form in Unit4 Form to be used by Finance only. You will receive a response to your request within 2 to 3 business days.

Request assistance for an email or calendar issue.

Request a certificate of completion for your program.

Request a change to a class, class to be cloned...etc.

Request access to network folders. Ask for assistance to recover deleted files.

Suspend, cancel, reinstate, reassign, or extend a JIBC cell phone.

Report any problems occurring in Unit4.

Report a problem with a Blackboard course, Collaborate...etc.

Assistance with Colleague: Troubleshooting; How To's; Batch Update Requests; Data Cleanup

Request the moving of equipment to a new workstation location.

Having problems with Office or Adobe software? Report desktop software issues here.

Request remote access setup or assistance with off campus access.

Request technical support for a webcast, online, or in person event.

Channel and team requests

Request new VPN access or report issues with existing access.

Online payroll related issues or requests. You will receive a response to your request within 2 to 3 business days.

Form for requesting a new website be created.

Issues or requests related to Unit4 Web. You will receive a response to your request within 2 to 3 business days.

Before submitting a password reset request, please review the Knowledge Base article:

https://jibc.teamdynamix.com/TDClient/126/Porta...