Popular Services

Request assistance for issues you don't see in the catalogue or knowledge base. How to assistance with common software. Request services you don't see a category for in the catalogue.


Submit a request for new hardware and/or software.


Online payroll related issues or requests. You will receive a response to your request within 2 to 3 business days.


Issues or requests related to the Sales Order form in Unit4. Form to be used by program area staff only. You will receive a response to your request within 2 to 3 business days.


Before submitting a password reset request, please review the Knowledge Base article:

https://jibc.teamdynamix.com/TDClient/126/Porta...


Request specialized audio-visual equipment. (Please contact the Printshop for Duplication services. Please contact CTLI for video production work or event support.)


Report a problem with a Blackboard course, Collaborate...etc.


Request a certificate of completion for your Fire Officer I, II, III or IV program levels.


All other Unit4 service requests (permission changes, etc.)


Suspend, cancel, reinstate, reassign, or extend a JIBC cell phone.


Request a change to a class, class to be cloned...etc.


Report a Colleague login issue, record locked issue...etc.


Request assistance for an email or calendar issue.


Request the moving of equipment to a new workstation location.


Issues or requests related to Unit4 Web. You will receive a response to your request within 2 to 3 business days.


Having problems with Office or Adobe software? Report desktop software issues here.


Printer support: How To questions; Report an issue; Request change or new device.


Issues or requests related to the Sales Order form in Unit4 Form to be used by Finance only. You will receive a response to your request within 2 to 3 business days.


Request that a person be added to a course in Blackboard.


All other issues relating to Unit4.