Popular Services

Request assistance for issues you don't see in the catalogue or knowledge base. How to assistance with common software. Request services you don't see a category for in the catalogue.


Issues or requests related to the Sales Order form in Unit4. Form to be used by program area staff only. You will receive a response to your request within 2 to 3 business days.


Submit a request for new hardware and/or software.


Request assistance for an email or calendar issue.


Online payroll related issues or requests. You will receive a response to your request within 2 to 3 business days.


Assistance with Colleague: Troubleshooting; How To's; Batch Update Requests; Data Cleanup


Request a change to a class, class to be cloned...etc.


Microsoft Outlook is JIBC's office solution for email and calendaring.


Request access to network folders. Ask for assistance to recover deleted files.


Request a repair to a desktop or laptop related hardware.


All other issues relating to Unit4.


Suspend, cancel, reinstate, reassign, or extend a JIBC cell phone.


Request the moving of equipment to a new workstation location.


Report a potential cyber security issue or request information about cyber security at the JIBC.


Issues or requests related to Unit4 Web. You will receive a response to your request within 2 to 3 business days.


All other Unit4 service requests (permission changes, etc.)


Request a certificate of completion for your Fire Officer I, II, III or IV program levels.


Printer support: How To questions; Report an issue; Request change or new device.


Before submitting a password reset request, please review the Knowledge Base article:

https://jibc.teamdynamix.com/TDClient/126/Porta...


Request assistance with a new technology project or service not in the catalogue.