Popular Services

Issues or requests related to the Sales Order form in Unit4. Form to be used by program area staff only. You will receive a response to your request within 2 to 3 business days.


All other Unit4 service requests (permission changes, etc.)


Request a change to a class, class to be cloned...etc.


Submit a request for new hardware and/or software.


Report a problem with a Blackboard course, Collaborate...etc.


Online payroll related issues or requests. You will receive a response to your request within 2 to 3 business days.


Request assistance for issues you don't see in the catalogue or knowledge base. How to assistance with common software. Request services you don't see a category for in the catalogue.


Issues or requests related to Unit4 Web. You will receive a response to your request within 2 to 3 business days.


Request assistance for an email or calendar issue.


All other issues relating to Unit4.


Microsoft Outlook is JIBC's office solution for email and calendaring.


Request the moving of equipment to a new workstation location.


Suspend, cancel, reinstate, reassign, or extend a JIBC cell phone.


Assistance with Colleague: Troubleshooting; How To's; Batch Update Requests; Data Cleanup


Move or add network access point.


Request specialized audio-visual equipment. (Please contact the Printshop for Duplication services. Please contact CTLI for video production work or event support.)


Request a repair to a desktop or laptop related hardware.


Request a change to an existing website. Report an issue with a page on an existing website.


Issues or requests related to the Sales Order form in Unit4 Form to be used by Finance only. You will receive a response to your request within 2 to 3 business days.


Before submitting a password reset request, please review the Knowledge Base article:

https://jibc.teamdynamix.com/TDClient/126/Porta...


Request access to network folders. Ask for assistance to recover deleted files.