Frequently Asked Questions
Before requesting support, please see if your question is answered below:
How do I login to Unit4 Web?
Who do I contact if I cannot login to Unit4 Web?
I have logged into Unit4 Web but need assistance with setting up Duo authentication. What do I do?
How do I reset my Windows login password?
Is there a particular browser that is recommended when using Unit4 Web?
How do I login to Unit4 Web?
Login to Unit4 Web using your active directory credentials (Windows login). Instructions on how to login are available in section 1.0 of the Unit4 Web – Basic User Guide. Users can also watch a video on logging into Unit4 Web.
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Who do I contact if I cannot login to Unit4 Web?
Please click the Request Service button on this page and complete the Unit4 Project Online Payslip Support form. You will receive a response to your inquiry within 2 to 3 business days.
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I have logged into Unit4 Web but need assistance with setting up Duo authentication. What do I do?
Please refer to the Duo Enrolment instructions. If you continue to experience difficulty with setting up Duo authentication, click the Request Service button on this page and complete the Unit4 Project Online Payslip Support form. You will receive a response to your inquiry within 2 to 3 business days.
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How do I reset my Windows login password?
Please refer to the Reset Your Password on Office.com instructions. If you continue to experience difficulty with resetting your password, click the Request Service button on this page and complete the Unit4 Project Online Payslip Support form. You will receive a response to your inquiry within 2 to 3 business days.
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Is there a particular browser that is recommended when using Unit4 Web?
No, Unit4 Web is compatible with all modern browsers.
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