If your computer is not turning on and not waking up from sleep when hitting the power button or doing mouse and keyboard actions and you suspect the computer is charged and should be working please complete the following steps to diagnose the issues:
i. Please ensure power/charging sources (laptop charger, or docking station) are unplugged from the laptop.
ii. Hold the power button for 60 seconds, this will ensure the remaining power that is drawn from charging source is used up and will be forced to re-detect the physical battery inside the laptop.
iii. Release the button then hold the button for another 5 seconds (let go as soon as you see activity or hear the fans on the laptop).
iv. The fans will speed up (do not turn off your computer or plug it back in).
v. Once you are logged back in, you may plug your computer back in.